Firstly, we would like to offer our sincere thanks to all of our staff for their continued support and commitment to each other and to our service users, who we know are extremely vulnerable during this unprecedented and difficult time.
The Optimo Care Group (TLC HomeCare, WarrenCare, Town & Local Care & Choices Specialist Community Care & Support) are taking guidance and all necessary precautions to help manage the risk of infection across our organisation in relation to the COVID-19 epidemic. We are taking the current circumstances very seriously and are monitoring the changing situation and government guidance closely, as well as liaising with local authorities, in order to ensure we continue to provide a safe and efficient service whilst keeping the health and safety of our service users, staff and other stakeholders at the heart of our plans and thoughts. We have formed a ‘Business Continuity Team’ made up of senior managers who meet on a regular basis (at least twice per day), in order to discuss and update plans for the coming days, weeks and months ahead.
Innovation and technology have supported us to ensure as many of our office-based staff as possible are working from home. We are also supporting our community staff and keeping them updated through a new mobile-based communications system, providing information and updates twice per day to ensure they are kept informed. It is important to stress that the safety of all of our service users, staff and other stakeholders is of paramount importance to us and we continue to monitor risk at all times.
We will continue to coordinate the services we provide locally and pledge to continue to keep our service users and staff informed and updated regularly at this challenging time. Please rest assured, that our continuous aim is to provide responsible, well planned and safe services, whilst minimising risk to everyone involved.
We would urge everyone to follow official government guidelines, in order to prevent this period of uncertainty continuing for longer than it might, please check out this link: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public to find the latest information and advice.
Our telephone lines are open as usual, please find details below:
- TLC Homecare – Barnsley 01226 785911, Rotherham 01709 524364, Doncaster 01302 319024, Sheffield 0114 4070 036.
- Town & Local Care – 01422 734 025
- WarrenCare – 0151 924 1999 (Specialist Support Services – 0151 438 2284)
- Choices Specialist Community Care & Support – 01484 608 700 (New Rotherham service commencing 1st April – 01709 257 777)