Care governance can be further explained through the following organisational commitments:
- Continuous improvement of services, care and support
- That the service user experience is the central focus in decision making, meeting their needs and aspirations and keeping them informed
- A commitment to quality in our people, to make certain that staff are up to date in their practice, are expertly supervised and develop an environment where learning and tackling discrimination is built into everyday practice
- A commitment to equality and diversity
- An open approach to sharing and reporting mistakes and errors as well as a commitment to learn from them.
Care Governance covers all aspects of our activities that have a direct or indirect impact on the delivery of care to Service Users, therefore:
- All staff at WarrenCare, from the top to the bottom, should demonstrate a total commitment to quality improvement in every aspect of their working day.
- We operate a proactive approach to invite customer opinion and feedback and mechanisms for collating reports and acting on feedback.
- We are always keen to provide the best possible service and we continually monitor our services, talk with our staff and other external stakeholders and above all listen.
Our quality assurance includes:
- Listening to service users and their carers and families
- A regular review of services
- Quarterly Service User Forums where possible
- Regular supervision for staff
- Service user questionnaires twice a year
- Staff questionnaires twice a year
- Service User & staff newsletters
- Quarterly Staff Forums
- Regular staff meetings
- Monthly Senior Management Team (SMT) Meetings
- Monthly management reports reporting on KPI's
- Complaints & Compliments policy and procedures
- Equality & Diversity Monitoring
- Quality Assurance (QA) audits including Provider Compliance Assessment
- Review of safeguarding incidents