Town & Local Care Registered Manager.
"I started working with TLC Homecare in 2000 and joined part time to complete care work alongside my other job in a residential home. From this I was approached by the Registered Manager to work full time due to me working on a specialised package and receiving positive feedback from the Service User's next of kin. I was proud of the feedback I received and started working full time in the November where I was completing respite care for this particular client. It involved me meeting the Service User on a Friday from day care and providing all care throughout the day until Monday.
When I started with TLC I had already gained all my qualifications up to Level 3 so I chose to complete distance learning and also any courses that were offered to me through TLC working in partnership with the local councils.
I was offered a coordinator role in 2003 for the Barnsley area in which I would plan and allocate work whilst working in the community providing care to service users, which was challenging but I loved every minute of it as I could see the good I was doing for people. I was also able to complete care plan risk assessments and direct observations of staff which allowed me to develop transferable skills for my current role through understanding the requirements of the paperwork and people management skills. In 2010 I moved areas and began coordinating care in an extra care facility.
In 2013, I applied for the role of Deputy Manager and was successful. I began this post in February 2013 working alongside the Registered Manager dealing with the day to day running of the service, working with the local council and completing management reports. My next step was then moving to manage Town and Local Care which is where I have been for the last 3 years, progressing to the role of Registered Manager which I was promoted to in 2015.
I have always loved working for the company and I feel very privileged to have had the opportunities to develop into the roles I have had.
Within each role I have been able to support staff and I have enjoyed and continue to enjoy problem solving and making a difference to the local community. I believe that the support I have received from the hands on training with other members of the team has enabled me to develop on the job which has now led to me completing my Level 5 Diploma in Leadership for Health & Social Care in Children & Young Peoples Service (Adult Management)".