Optimo Care Business Compliance Manager
"I started working with TLC Homecare in 2000 and joined part-time to complete care work alongside my other job in a residential home. From this I was approached by the Registered Manager to work full time due to me working on a specialised package and receiving positive feedback from the Service User's next of kin. I was proud of the feedback I received and started working full time in the November where I was completing respite care for this particular client. It involved me meeting the Service User on a Friday from day care and providing all care throughout the day until Monday.
When I started with TLC I had already gained all my qualifications up to Level 3 so I chose to complete distance learning and also any courses that were offered to me through TLC working in partnership with the local councils.
I was offered a coordinator role in 2003 for the Barnsley area in which I would plan and allocate work whilst working in the community providing care to service users, which was challenging but I loved every minute of it as I could see the good, I was doing for people. I was also able to complete care plan risk assessments and direct observations of staff which allowed me to develop transferable skills for my current role through understanding the requirements of the paperwork and people management skills. In 2010 I moved areas and began coordinating care in an extra care facility.
In 2013, I applied for the role of Deputy Manager and was successful. I began this post in February 2013 working alongside the Registered Manager dealing with the day to day running of the service, working with the local council and completing management reports. My next step was then moving to manage Town and Local Care which I did for 3 years before progressing to the role of Registered Manager which I was promoted to in 2015, I was very proud of the role and working in partnership with the local authorities and to be able to manage a GOOD service in line with CQC.
In 2019 an opportunity arouse within in the Group for a new role that was being developed, a Business Compliance Manager. Due to the knowledge and skills I had gained in my previous roles I was successful and am now the head of department for Compliance in addition to overseeing a number of teams for Assessment and Review Officers, Electronic Call Monitoring Teams and Compliance Officers. I have developed a new team within the Central Contact Team which is real benefit to the Company in supporting our out of hours services and I'm excited to be able to develop this team.
Within each role I have been able to support staff and I have enjoyed and continue to enjoy problem solving and making a difference to our services and the local community. I believe that the support I have received from the hands-on training with other members of the team has enabled me to develop on the job and my skills to develop through my roles.
I have always loved working for the Company and I feel very privileged to have had the opportunities to develop and progress and to help our services deliver a service to be proud of".