Ratings, reviews and testimonials

See what our service users say about our quality rated services.

Our teams always strive to provide the very best care they can but we don't expect you to just take our word for it, so here's a few comments our service users have made recently:

  • “On behalf of my mum I would like to say we have found the care that she is receiving excellent”.

  • “The service is champion-I've no complaints or grumbles, I have the same carers who are two of the most wonderful girls you could meet.”. 

  • “My wife and I have nothing but praise for all the carers who come!”. 


  • “My Mum is very happy with her carers and has only good words for them!” 


  • “The service is lovely, the girls are wonderful, very good, caring and jolly, no grumbles at all”. 


  • "I love my regular carer – she means everything to me and can't help me enough".

  • "My carer takes very good care of me, ensuring my safety at all times".


  • "The most positive and welcoming company since I moved into my own place last year"


  • "The carers we have had have been very pleasant and caring."


More feedback

Click here for full feedback from our service users and you can read more about our quality promise here.

Service user questionnaires

Surveys are conducted annually, please see below for results of a recent questionnaire:

  • 94% of people said they were Definitely treated with dignity and respect (no one said they weren't treated in this way).
  • 90% of our service users said they were definitely satisfied with their service.
  • 90% of people said their care workers did things the way they would like and offered choices.
  • 86% said their care worker comes at a time that suits them and 88% also said they are happy with their continuity.
  • 87% of service users said their service improves their quality of life. reviews

Reviews of our service are also collected by the independent home care review service,